PEP is proud to announce that we are now ISO 9001 certified, reflecting our commitment to high quality and continuous improvementnow and for years to come.

ISO 9001 is a quality management system standard that was developed by the International Organization for Standardization, which is an association of governmental and nongovernmental organizations from many countries. The ISO 9001 standard is utilized to certify quality management systems that focus on continuous improvement, customer satisfaction and the active involvement of both management and employees in a process based approach.  

To achieve this certification, we demonstrated the management and operational practices to ensure that what we deliver to our customers adheres to the highest standards. Our quality management system emphasizes service and support because our customers’ satisfaction is important to our business.

To us, ISO 9001 certification is much more than just checking a box. Certification represents our commitment to continuously improving our performance for our customers. 

In August 2018, Performance Excellence Partners (PEP) was selected by the U.S. Department of Labor, Employment and Training Administration (DOL/ETA) as one of five Blanket Purchase Agreement for Technical Assistance (TA) and Education/Outreach Services (BPA) awardees. 


ETA administers the Workforce Innovation and Opportunity Act (WIOA) of 2014 and supports the publicly funded workforce system. ETA services include training, policy guidance, technical assistance for managers and practitioners within the public workforce system, and services to support workforce system customers, such as job seekers and employers.


BPA contractors will assist ETA in using new, innovative, and/or improved evidence-based techniques to develop and deliver high-quality technical assistance to ETA grantees and workforce system operators. BPA services will include technical assistance, training, and communication for workforce investment activities.


PEP has supported DOL/ETA and the workforce system since 1999, establishing itself as a trusted partner in both the public and private sectors. Workforce development TA services, delivered through 144 contracts, including 53 prime DOL contracts, have:

  • Increased the capacity of workforce development grantees through targeted training, coaching, and high-quality TA products.
  • Expanded grantee knowledge of available resources.
  • Increased grantee performance reporting capabilities and understanding of the reporting system.
  • Maximized the effectiveness of, and participant satisfaction with, conferences and round tables by effectively coordinating logistics.
  • Improved collaboration across federal agencies.

PEP’s TA approach – integrated into the planning, management, and delivery of all TA –guarantees that services are targeted to meet the needs of TA recipients, the DOL/ETA Program Offices, and other workforce system stakeholders and partners, resulting in better outcomes for job seekers and businesses. 

PEP welcomes this opportunity to work with partners Mathematica Policy Research and High Impact Partners in competing for task orders and providing essential services to the front-line members of the workforce system as they help Americans find jobs, gain skills, and embark on careers.

Other Federal agencies served by PEP include the Department of Energy’s (DOE’s) Office of Nuclear Energy (NE) and Strategic Petroleum Reserve (SPR); Department of Homeland Security (DHS), Office of Cyber Security and Communications; and the Department of Health and Human Services, Office of Family Assistance (HHS/OFA).



Government Services Capabilities Statement (under construction)


PEP currently delivers project and program management service to the U.S. Departments of Energy and Homeland Security to support these agencies in achieving operational excellence.

PEP received the Small Business Administration's 2011 "Protégé of the Year" Award for its work with U.S. Department of Energy, Nuclear Energy and IBM. 

Thanks to PEP's participation in the Small Business Administration's 8(a) Business Development Program, mentorship provided by IBM, and the opportunity to provide services the the U.S. Department of Energy, Office of Nuclear Energy, PEP was able to achieve this honorable award!  We are very thankful to our partners in this effort.  View our award video to the right for more information.

PEP establishes mentor relationships with talented 8(a), EDWOSB firms High Impact Partners, Inc. and Lista Design Studios, Inc.  PEP is a graduate of the 8(a) program and is pleased to share development expertise with these firms.

Not only does PEP value strategic alliances and partnerships in doing business, but it also believes in giving back to newer, growing firms.  Not too long ago, PEP participated in the Small Business Administration's 8(a) Business Development Program where it gained valuable opportunities to work on 8(a) contracts, receive mentorship from larger firms like IBM, and develop as a company.  PEP also received the 2011 Protégé of the Year Award under this program!  Now, PEP is making an effort to develop two talented 8(a), EDWOSB firms to help them establish significant federal contracting opportunities and develop competitive and optimized internal operations.

To learn more about High Impact Partners (HIP), Inc. and Lista Design Studios, Inc., click on the links to view their Capability Statements:

HIP Capability Statement

Lista Capability Statement


PEP recently worked with the U.S. Department of Health and Human Services (HHS), Office of Family Assistance (OFA), to help this organization and its community of 32 grantee organizations move in a new direction to embrace technology as a means of doing business.

The project consisted of several major elements including:

  • Development and implementation of a new community website,
  • Implementation of a password-protected social media site,
  • Management of a multi-phased IT implementation rollout,
  • Implementation of change readiness plans to facilitate user adoption of new website and social media tools, and
  • Implementation of progressive a virtual meeting technology.

The result was increased virtual communication, collaboration, and knowledge sharing among staff, coaches and stakeholders within this grantee community!

Click on each of the two infographics to the right for more information on social media tools and virtual meetings.  Click on the HPOG Community Website image to the right to visit the website.

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